The Internet and mobile technologies allow a city administration not only to inform residents about events, but also to involve them in an active dialogue for solving issues of urban development. Data exchange with interactive services provides feedback to city authorities and also helps to construct an adequate system for responding to residents' needs. How are cities changing their approach to managing their own communication channels?
Ministry of Religious Affairs and Civil Society of the Republic Kazakhstan/
Director of the Center for Civil Society Studies and the Nonprofit Sector of the Higher School of Economics
Head of the Center for Analysis of Social Problems
Director of the Center for Applied Research "Talap"